| Address: | Pathanamthitta, Kerala, 689693 |
Sir,
Myself Salim Kumar owner of an Innova 2010 model. I am doing all services thru your Showroom only.
I have changed all of my innova's shock absorber on[protected] of 170, 000km service.
I did service on 180, 000km last March and there was no complaints
Today I sent my Innova for 190, 000km service and the mechanic informed me that the front right side shock completely damaged and rear left shocks partially damaged
I am always using genuine parts from your showroom, if I am using external parties shock absorber it will last for at least 25, 000kml
Today, because of my emergency I have told your mechanic to change the front right shock absorber and the have charged an amount of Rs. 4, 500/-
If it is because of rash driving, it should affect all the four, but it is only for one and most affected on the right one.
I am expecting a clarification from your end and reimbursement of the amount I paid today
Details of my car is
KL26 B 1177
Serviced at Pathanamthitta, Kerala showroom
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