Toyota — Steering box

Address:

Tirunelveli, Tamil Nadu, 629002

My name is C. Jijy. I bought Innova in December2012. The vehicle was fine until 40, 000 kms service. But I encountered a tight steering wheel after I took delivery of my vehicle from Annamalais Toyota, Tirunelveli. I went to the showroom for more than four times, but they did not clear the niggle and suggested to change the tyres instead. So I spent more than Rs.16000/- to change all the tyres. It was ok for the time being and again the same problem and an extra wobbling of steering wheel above the speed of 80 kms started after I took the vehicle after 50, 000 kms service. Again the same thing repeated, I am about 100 kms away from Tirunelveli at Nagercoil and I was made to travel for more than 5 times to show the vehicle just to say that the tyre may be the problem. I against spend a few thousands to change two of the front tyres, mind just after 10, 000 kms, but to my vain the problem still persists. I doubt that the steering box may have some problem, but the service personnel’s are not revealing the same. I am fed up with this. I am great brand ambassador of your Innova vehicle and more than 20 customer and close friends have purchased the vehicle after my suggestion. But now Annamalais customer service is not upto the mark. I may wait till 10.07.2016 and if my problem is not solved I am sure to go for Consumer redressal forum to raise my concern. My mobile number is [protected] or [protected].