Toyota — Toyota etios vx 2011 model

Address:	560102
Website:	www.toyotabharat.com

Dear Head of Customer Relations, I am Janakiraman. I am a customer of Toyota. I am currently owning and using Toyota Etios Sedan. The vehicle registration number is KA51 MB 3493. The vehicle had travelled only 40000 Kilometers so far using the car. I am so far one of the net promoters of Toyota and even planned to purchase higher versions but extremely disappointed with the current situation which is challenging my relationship with Toyota. I would like to seek your attention and assistance to resolve a terrible situation I am going through with Toyota vehicle and the dealer. Context: I purchased Toyota Etios Vx version in May 2011 from Nandi Toyota and so far regularly servicing from Nandi Toyota. On 17th November 2015, while I was driving normally, all of a sudden a metal to metal grinding sound appeared and the car stopped. Then I realized that oil was leaking from the bonnet. I called for Toyota roadside assistance and they informed that there is a jam in the engine. They also advised me to tow the vehicle to nearest Toyota service center. Then I towed the car to Nandi Toyota (Motor World) Bommanahalli where I serviced the vehicle. They received the vehicle and kept it for few days and informed that the engine ceased due to hydraulic lock and wanted me to approve for dismantling. They also insisted to accept to pay for the respective charges. I insisted to report this to head of Toyota (not Nandi Toyota) as engine ceased within 40000 kilometers under normal conditions which creates strong suspicion on the defect as Toyota engines are certified for 300000 Kilometers and warrantied for 100000 kilometers. The Nandi Toyota manager Mr. Unni came to my home and also threatened me that if I do not accept for dismantling and terms & conditions, my car will not be delivered at all. Then I accepted for them to dismantle the engine to find the root cause. Now they informed me yesterday that it is due to hydrostatic lock and I need to pay Rs. 124798/- (exclusive of taxes) and around Rs. 150000/- with taxes. They also informed me that they consulted Toyota manufacturing office and they refused to accept. My concern: The world number 1 car company is Toyota and manufacturing quality cars. The toyota engines are certified for 300000 kilometers. I have driven only 40000 kilometers. And the vehicle was safely parked in closed car parking and there are no chances of water. I did not either drive in water or even washed the car so many days. I have fueled in HP petroleum petrol station. I serviced regularly that too in Nandi Toyota (Toyota authorized service center) Even before 5 months, the service was done by Nandi Toyota And after all these, the engine ceased with jam under normal conditions After purchasing the Vehicle for around Rs.700000, within just few kilometers and 4 .5 years, the engine ceased is not acceptable. My request: I understand that one in several units may have problems. As I became the victim of such engine problem, I request Toyota to consider replacing the engine with a new one without charging me for replacement, labor and other charges. I look forward for a favorable response. Note: Before this incident happened the car was parked for 22 days in a closed car parking at my home as I/my wife was in Delhi. When I returned from Delhi, tried starting my car, it was not starting and I called Toyota road side assistance to jump start the car on 13th Nov 2015. Then it was fine for couple of days then on 17th Nov the car broke down. For all these days it was parked under closed car parkings at my home and office. I personally checked along with the representatives of Nandi Toyota both inside the bonet and inside the car. And it was completely clean and there were not traces of water. Attachments: Photographs related to this incident (including the dismantled engine) are attached.