Trackon Couriers — bad service, refused to deliver courier said lack of staffing, blaming the customer.

Address:

New Delhi, Delhi

Hi, one of my relative sent an important (Medical) document through Trackon Courier for in Home Delivery but I did not receive call for many days even it was received by Sarita Vihar new delhi branch on 18 march, so I called on 20th March at 3 o clock so they said they will deliver by the late evening, so I requested that I leave for the office by 3 pm, so send it either before 3 pm or any time on sunday, so they did not agree and send kindly come and receive from the branch, I agreed as I needed that document so I asked to keep that document for 5 days and i will come and pick it up. I called back again on 25th March 2015, but no but Mr Mukesh Kumar Phone Number ([protected]) who was handling this did not receive the phone I called back again on 26th march at 12.30 pm, So Mr Mukesh Kumar answered and said he is not at the branch and will reach in 30 minutes and will inform if he still has that courier or has returned it back, I informed that I am ready to come to Branch before 3 pm so kindly take it as priority as i will leave for the office then, and I waited for 1 hour and called back again, around 1.30 pm but Mr Mukesh said still on the way and will reach in 15 Min and he will call me back once he reaches, , I waited his call till 3 but he did not call back so I had left for the office but I called again Mr Mukesh said he is in the office and I can come to receive, so I asked that I have left for the office and for last two days I have been waiting to pick up my courier and now I am busy from tomorrow so kindly deliver it at home, Mr Mukesh refused and said He does not have innuf staffing and he can not deliver it at home I will have to go their and need to pick it up, So I said that you have been paid for InHome delivery, so Mr Mukesh said you promise to come and if you don't come I am sending it back, So my complaint is that I paid for In home Service but I was refused, Mr Mukesh was very unprofessional and rude and troubled me, Wasted my lots of time, I expect an action against Mr Mukesh and expect My document to be delivered at my home soon which I paid for. or I deserve a compunsation. Company ; trackon Courier Tracking Number :[protected] Tracjking details : Status of AWB No[protected] DELIVERED 19 Mar 2015 - SIGNATURE FROM TO MAN. No. DATE TIME KANPUR DELHI H.O.[protected] [protected] 16/03/2015 23:35 DELHI H.O. SOUTH DELHI HUB-[protected] BD1935016 17/03/2015 11:07 SOUTH DELHI HUB SARITA VIHAR HUB-[protected] BD1772905 17/03/2015 15:19 SARITA VIHAR BATALA HOUSE-[protected] BD1610409 18/03/2015 10:22 Regards . Varis Rizvi Phone : [protected] Email : [protected]@gmail.com Address : D 17-4 near Riyaz Medical Center, Okhla Vihar, New Delhi. 110025