[Resolved]  Trackon Couriers — Consignment No.[protected]

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, My brother sent one parcel from Nangal to Mumbai vide consignmentno.[protected] on 22nd Dec, 2014. It reached mumbai (Vile Parle office) on 26th Dec14 at 9.49 am. They have neitherdelivered the courier on 26th nor on 27th Dec to my Vile Parle residence. When I enquired on 29th Dec (28th being sunday) they said itwill be delievered today itself. When courier didnt reached me by 6pm I called them again to check why ithas not been delivered and shocked to hear their answer that it has beenreturned to Marol office due to address not found. It is pertinent to note thatVile Parle Subhash road is prime location and eventhey did not bother to call me to check the address or ask me to collect theparcel from their office. On 30th when I called Vile Parle office[protected] and had the word with Akansha their customercare executive who informed me that courier has been returned to their delhioffice from Marol (Mumbai) office. She instead of helping me out suggested thatI should call their delhi office at[protected] to askthem to return the courier to mumbai. I called their delhi office Anu (customer careexecutive) picked the called and I requested her to return the courier to mumbai. She refused to note down the request on the pretextcourier has not reached delhi office and suggested me to callthem tomorrow ie 31st Dec. I told her to atleast note itsomewhere so that it should not happen that courier goes back to Nangal by mistake and again she refused to note down therequest. This is totally unprofessional on the part of trackon to mess up the things like this and not providingthe resolution. Further the parcel contains the perishable and I am afraid thatproduct quality might have affected because of this negligence. I have gone through and still going through the mental agony andstress due to irresponsible, unprofessional and unjustified act on the part of trackon courier. Requests you to help in addressing thisissue and give them strong message by way of penalty or other actions as perlaw to protect the interest of consumer. Warm Regards Rajneesh Sharma [protected] Mumbai