Trackon Couriers — Consignment not delivered after several reminder

Address:	603110
Website:	TRACKON COUURIOR PVT LTD

I had send courier through Trackon on 14th OCT from Jaleswar to Chennai, taking charges Rs-1000/ --

Generally it should take 3 days.

But today after 12 days they didn't deliver it.
When I call to customer care they gives me one mobile number., [protected] & [protected]

I call on [protected] he told me that okay you call on this above number and collect the parcel, otherwise it is return back
Also tell that
1. We are not delivering on this area.
2. you tell to party that to check in courier box.

Still I am awaiting the response.

Status of AWB No [protected] R.T.O. 24 Oct 2016 with NO SERVICE
Details
FROM TO MAN. No. DATE TIME
KOLKATA R.O. CHENNAI HUB-[protected] BN3150719 19/10/2016 16:58
CHENNAI R.O PERUNGUDI HUB-[protected] V3163976 23/10/2016 16:04
PERUNGUDI 0 24/10/2016 18:12