Trackon Couriers — Courier not deliver by panipat office

Address:

Panipat, Haryana, 132106

Our two packets status are showing at panipat, but still not delivered by courier boy. We are trying to contact your local office but no reply given by them, also not reply by your chandigarh regional office, after writing a mail on 11th july 2016. What about your customer satisfaction promises???

Booking office – jammu # awb no. - [protected] (Status at panipat – 05/07/2016)
Booking office – sri ganganagar # awb no. - [protected] (Status at panipat – 16/07/2016)

Can you help me to get the both are packets??