Trackon Couriers — Delivery related

Dear Sir, I have booked a consignment on 17th September 2015 from darbhanga bihar. the consignment no is[protected]. when i checked to website it shows that this is booked on 23rd september 2015.The proof is attached for your persual. After 15days this consignment is reached in dombivali ie 01st october 2015. Today i received call from mr. savant [protected] at 6 pm to collect this consignment from MIDC. He is not able to deliver to my postal address. My first question is if you are not deliver to doorstep why you are booking any shipment. Second question is you are receiving money to deliver to doorstep, so why i collect from your office. third you are a courrier company then why it take more than 15days to reached to destination within India.