Trackon Couriers — Missing Item and manager trying to settle the case by paying 500 rs

Address:

Bangalore, Karnataka

I sent a courier to rewa on 11 feb 2015, even after 20 days the courier didn't reached the destination. When i started tracking then one of the item reached the destination. just to brief on the details " I sent Artistry skin refinishing lotion from amway and artistry essentials balancing cleanser from amway. while giving it for courier, the person at the courier office did the packaging he sealed both the items with tape." when the item was received at the destination package was open and only one item was received i.e. the artistry essentials balancing cleanser. I went to the courier office and gave them a written complaint, after so many calls they replied " Some delivery boys will be like that we cant keep on checking who is the delivery boy, our manager says we can only pay you 500 bugs as per the cost of the courier, we dont pay for the item lost we can't help it" I even called up the customer care through the number available on site[protected] they again took the complaint, but no response from them. This is the worst courier service I have ever seen in my life. They lost my item and they are trying to close the complaint by giving 500 bugs. Please never use this courier service.