Trackon Couriers — Parcel not delivered

Address:

Pune, Maharashtra

Hello,

I had booked consignment number[protected] with Trackon Couriers on 23rd February.

This parcel was sent from Pune to Koraput Orissa on 23rd February 2015 by Air Courier. Trackon charged me Rs. 400/- for this parcel.

Before sending the parcel, Trackon Representative Mr. Rajpurohit (Mobile Number [protected]) opened the company handbook and showed me that delivery is being done to Koraput.

Parcel was addressed to Mr. Simadri Panigrahy and was sent by Mr. Melvin Lobo from Pune

On 27th February, the representative of Trackon told me that their company no longer delivers in Koraput since their service center has closed down.

Bhubaneshwar sent the parcel back to Kolkata on 27th Feb.

After innumerable calls / e-mails to Kolkata office they sent the parcel back to Pune on 6th March i.e. 9 days after they got the parcel from Bhubhaneshwar. They have sent this by road and not by Air.

I am not getting any response from Trackon as to when I will get this parcel back. I fear for the safety of the contents of the parcel.

There are no replies to my e-mails or phone calls except that the company representative Mr. Rajpurohit (Mobile Number [protected]) only asks me wait endlessly and is not in a position to give me a satisfactory reply.

I would request your office to kindly look into this matter and penalize Trackon for this high-handed behavior and being insensitive to a customer after I have paid them money causing me immense mental harassment.