| Address: | Mumbai City, Maharashtra |
Dear Sir,
Kindly note that the parcel booked under AWB No.[protected] on 16/09/2014 (scanned copy of Receipt is attached) from Mumbai to Kolkata has not been delivered till date. Also there has been no update on your tracking website about the parcel having the mentioned AWB No.(Snapshot Attached)
I have contacted your Mumbai and Kolkata RO several times over the phone and also sent a complaint to both by email on 26/09/2014 but there has been no improvement on the situation.
Today I called up Mumbai R.O. first who gave me the number [protected] of a personnel at Kolkata R.O., who informed us that the parcel has not reached Kolkata yet. Then, on calling Mumbai RO again, they asked me to contact the franchise where the courier was booked. On contacting the franchise they said that the parcel is probably misplaced and they cannot help us regarding this.
Please note that the parcel contained a wrist band of approximate value of Rs. 5000. I request you to either Deliver the parcel to the destination intended or return the parcel to the consignor or compensate the material value within the next 48 hours.
Please consider this mail to be of high priority and urgency and resolve this issue.
Awaiting your speedy reply.
Regards,
Samudra Chaudhury
Tvastar Engineering Solutions Pvt. Ltd.,
Data Center, 2nd Floor, Electric House,
Gate No. 16, BEST Multistoried Bldg. (Annex),
Accommodation Marg, Colaba, Mumbai - 400 001.
Mob: +[protected] /[protected]
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