Trackon Couriers Pvt Ltd — Certificate missing

Address:

New Delhi, Delhi, 110027

This is regarding a complaint of my missing certificate which i was suppose to get via paid service of Trackon. Consignment number is[protected]. It would have been better to get this by Post instead of courier from Trackon. Got to know that one of my educational certificate is missing when i checked the status online which says it has been delivered. Called the Rajouri Garden office and when someone picked up the phone named Bablu. He told me that it has been delivered and i signed it while receiving. After some time that delivery boy came to my place sayig he received a call fron office it was his mistake when he did throw the envelope on ground floor assuming someone will pick it. No one is there on ground floor during those days. When i called the office again - i was told by Bablu that he cannot do anything and he was least bothered. He can send the delivery boy again to search at your place and disconnected the call. Is this what a courier service i should be getting where delivery boy is not delivering the parcel and signing on receiver's behalf which is a crime. Also post paying for delivery - not getting the product. Disgusting..