[Resolved]  Tradus — Not refunding - cheating

Address:

Bangalore, Karnataka

I have placed the order(12 items) on tradus.com. Order ID: #13584589.

They did not delivered 6 items in that. Quantity is wrong for few items. I made complaint within 7 days as per their T&C. But their response is not proper.

For example, I had ordered “Yardley Gold Original After Shaving Lotion 100Ml” Rs.170 worth. But they sent only 50ml. I made the complaint within 7 days as per their rule. I asked the status after some day since they did not reply. I came to know that their reply was gone to my spam folder. As per their reply I sent the photos of the product. They are telling they cannot refund the money now since it is more than 7 days. Even I made the complaint within 7 days as per the rule that customer care person is not understanding. He is keep on telling, you did not send the photo within 7 days. Sending the photo is to help them. It is not my job to send photo. How they can send the product without verify it properly? They are cheating now!!!