Tradus — Order not received, order date 19 march 14

Address:

Gurgaon, Haryana

I have received my order, but shoe is not feat in my feet, so i sent for exchanging my product. i have tracked shoe is received seller, but exchange shoe not received me. Please help, it has been a long time. No response from anywhere. I am Very sad buying experience would never shop with them again. My next step is filling a case for fraud and cheating in the cyber cell and consumer court!
My order id is 12619439_01
My Name is Goutam Das