[Resolved]  Trai — Regarding Wrongly bal deduction and complain against Sr executive officer

Address:

Jaipur, Rajasthan

Dear Sir/Madam, My self Kamal Gupta living in Jaipur, I have taken 6 Rel. No's (including postpaid and prepaid) and due to Sr. Executive Mr. Akhilesh and Akshya and Executive Mr Om misbehaviour of Reliance company I want to switch my all Rel. services, I had an issue my bal deduction 3 days before using GPRS service on my No [protected], 3 days back I got a msz from your 3600 No that I have left 46 Rs and 14 Mb to use so I immediately went for Gprs recharge pack worth Rs 156 for 1 Gb and when I got confirmation msz from your side I saw My net bal is 1021 Mb but my main bal was nil whereas it should have been 46 Rs, for this when I complained to customer care they took my request and told me my request will be resolved in 2 days, my request no was[protected] but I didn't get any bal till date, when I talked at customer care they told me for waiting 24 hours but didn't get, When I again called then they told me for waiting 12 hours but bot get, so I again talked at customer care they they transferred my call to Sr executive Mr. Akhilesh and Akshay but they didn't listen to me and threated for disconnecting line and said your request is completed 3 days so you can't get your bal back and disconnecting the line by saying if You can go to Reliance outlet then put your complain there, 2-3 time they did same, customer care is made to help their customers not to disconnect the line while talking but I faced this problem, I have your 6 connections and want to discontinue 5 among them due to your Executives misbehave, I will go to your senior officer regarding this mail and will say to him for close all connection named on me. My rel no's to be discontinued are given below: [protected] (postpaid) [protected] (postpaid) leave this no [protected] (prepaid) [protected] [protected] [protected] [protected] Kamal Gupta [protected]/[protected]