[Resolved]  Cox And Kings Anna Nagar — Cox and Kings Anna Nagar , Chennai - Worst Travel Agent Ever

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Chennai, Tamil Nadu

Hi,

This is Vinoth Balakrishnan from Chennai , India.We had availed for Fun Filled Thailand-Family package which costed about Rs.75000 for me and my wife on 5th April 2013. The main reason why we opted for Cox and Kings agency(Anna Nagar branch) for our Thailand holiday as they gave us a good experience in our earlier trip to Mauritius about a year and a half years ago. But this time we are terribly disappointed with our recent trip to Bangkok-Pattaya. They have completely ruined our vacation this time and it seems to us that our hard earned money went into the drain. We enquired other reputed travel agencies and we realized that Cox and Kings is expensive compared to other agencies but we were ready to compromise our money hoping that they will give us good experience like our earlier trip to Mauritius.

Our worst experience started from the day one we approached Cox and Kings, Anna Nagar for enquiring about the Thailand package. To mention few instances,

1. LACK OF INTEREST - We had visited Cox and Kings, Anna Nagar branch to get an idea about the various destinations and their respective packages. Since Vijay Thooyamani was taking charge of our earlier trip to Mauritius, we approached him for our next trip. But since he did not have the time, he directed us to Arjun who in turn redirected us to Sharmila. Our problem started right from here. Sharmila told us that she’ll send some details about a few packages within a day but we did not get any mail or hear from any of them till we called up the next week to remind them about the mail details. We informed this lack of response to Vijay but he promised that things will be better henceforth, but unfortunately it didn’t.
2. LACK OF FOLLOW UP - After assurance from Vijay for better response from the employees in Cox and Kings, Anna Nagar branch, we paid 50% of the package price (Rs.40000) and they said that they’ll inform us about the date for remaining payment but again we didn’t get any remainder calls from them until it was almost nearing our trip date.
3. VISA - We had asked them to include Visa charges also as we wanted to avoid the hassles of standing for hours together in the Immigration queue at the Bangkok airport. We also paid the Visa charges in our initial amount itself but they again failed to follow up and again we had to remind them about collecting our passports for Visa formalities but it was too late and we ended up standing up in the long queue at the airport.
4. FAMILY PACKAGE ?? – The main reason why we opted for Family package is to make sure that only decent families and couples accompany us in our tour just like how it was in our earlier trip to Mauritius but we were shocked to find group of drunken indecent men accompanying us in our trip from Bangkok airport to Pattaya hotel. My wife was the only female member in that entire group and we felt very very very uneasy in our 2 hour travel to Pattaya. They were making disgusting comments, shouting at the top of their voices and snoring throughout the 2 hour travel.
5. LACK OF RESPONSE – We reported this horrifying experience by making an international call to Vijay Thooyamani and Sharmila who assured us initially that it will be taken care of and they will get back to us within 10 mins. But even after one hour we didn’t get any response from them and again we had make another international call at our own expense. This time the call was attended by Sharmila( though we called Vijay’s mobile phone) and she told us to adjust since the tour was now taken charge by an local agency called DS Travels. – “IS THIS OUR PROBLEM ???? IF WE KNEW THIS SITUATION WOULD COME, WE WOULD HAVE NEVER EVEN DREAMT OF GOING FOR COX AND KINGS!!!!”
6. NO ACTION TAKEN – Inspite of reporting our problems, it was not addressed and we continued to experience hell with those indecent drunken men as we did not want to sit in our hotel room after paying almost Rs.75000 for the trip. We called one of the contact person of DS travels in Bangkok and explained our situation. Thankfully he understood our difficulty and mapped us to an Indian couple but it was almost the end of our trip.

We have mentioned only few points of our trauma. We can go on writing such points but then it would be a never ending list.

We are middle class people who have to work and save money for each trip and this was supposed to be our dream vacation. Now when we think of it, we are flooded with bitter memories and our money has gone into the drain. It would definitely take us some time to come out the trauma that we experienced during this hell trip.

I work in one of the leading IT organizations and I directed my colleagues to Cox and Kings, Anna Nagar for their family tours when we went to Mauritius. But after this trip to Thailand, I will never recommend any of my friends or family to Cox and Kings tours especially Anna Nagar branch.

Thanks for the bitter experience to Cox And Kings, Anna Nagar – Vijay Thooyamani, Arjun and SHARMILA !!! We lost both our money and our peace of mind. We can never recall this tour what was supposed to be a dream vacation…