[Resolved]  Stayzilla — Not Proper rules mentioned

Address:Kolhapur, Maharashtra

Dear Sir/Madam,

I booked a hotel room through www.stayzilla.com for Goa.
they mentioned their own cancellation.

1) A cancellation penalty of 5% of the booking amount will be levied by Stayzilla.com on all cancellations post confirmation.
2) If you cancel the booking with less than 48 hours left to checkin and 24 hours before checkin, one night's room rate will be charged in addition to the 5% cancellation charge.
3) If you cancel with less than 24 hours left to check in, you will be charged the entire cost of your stay.
4) Hotel's cancellation policy, if different from Stayzilla's policy, will take precedence.

As per consumer i am booking with Stayzilla & with thr policies. So its not neccesarry for me to contact Hotel peoples. As they have to mentioned that.

I cancelled my booking before 30 Hours of Checkin.. So can you help me what i can do in this case.
As they are saying no refund wll be made.

Regards,
Ashish
Was this information helpful?
No (0)
Yes (0)
Aug 26, 2016
Complaint marked as Resolved 
Verified Support
May 07, 2016
Stayzilla Customer Care's response
Hello ashish4sep, Apologize for the inconvenience. Hope your issue has been resolved.
-Stayzilla Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Stayzilla
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    86%
    Complaints
    100
    Pending
    0
    Resolved
    86
    Stayzilla  Phone
    +91 44 6562 3301
    +91 44 6562 3300
    Stayzilla  Address
    Durgabai Deshmukh Road, R. A. Puram, Chennai, Tamil Nadu, India - 600028
    View all Stayzilla contact information