I booked ticket through online for January 2nd from Mumbai to Mangalore. When i tried to find out the availability of buses, because of Bharath bandh on January 3rd i called VRL Kharghar navi mumbai agent number 27745200 which is near to my boarding point. The agent was so rude and rough, he does not have patience to listen my words and not ready to give proper contact number also when I tried 3 to 4 times. And he told "We are the service provider only for tickets booked from our office" I didnt get proper response from this agent. I suggest VRL has to take this kind of issues seriously for maintaining good relationship with regular customers. And other customers to not book the ticket with this agent.