Travel Khana — Food not delivered/ poor quality

Address:	Mathura, Uttar Pradesh, 281001
Website:	travelkhana.com

Travelkhana.com is a cheat…………beware!!!
Yesterday while i was travelling from jabalpur jn. To gwalior through 12121-mp sampark kranti express along with my two friends, i ordered few items for dinner to be delivered to us at katni railway station @08:25 pm. I received no. Of calls and message for the confirmation of our order and soon after we were asked to be seated at our reserved births so that the food can be delivered easily and i was also asked to keep the exact amount of rs. 495/- ready to be given to the delivery man. On reaching katni i called back again when no one turned up for the delivery even after 10 minutes of the stay of train. Soon the train started moving and a man came in hurry with food packet asking for the money. Since, the train was already started we gave him the money and saw that he rushed very fast towards the door. On checking the food packet immediately i found that the thali, curd & a combo we ordered were missing. One of my friend immediately rushed to the door and found that the delivery man has already de-boarded the train but, he noticed another food packet in his hand which he probably have sold to someone else to earn money. The bill that was given to us was of naman food center, some local vendor near katni railway station. When we called on their number and reported the same issue, the person who received the call started talking absurd and was not even admitting his mistake, rather he said that you are free to complain or to do anything whatever possible in your capacity.
Even the incomplete food that was delivered to us was of very poor quality which was useless for us and we had thrown away it immediately. We lost our valuable money and remained without food throughout the night. Everytime i called travel-khana, i was told that you will receive a call from the concerned department shortly but i haven’t received any such call till date.