Travelguru — bad experience - would not advice for anyone!!

Address:

Chennai, Tamil Nadu

I had booked a hotel via Travelguru for the long weekend of May 1 to 3, 2015 at yercaud, Tamilnadu on April 23, 2015. The representative at Travelguru had confirmed the booking and even sent a mail confirmation after i paid the entire charges for the 3-day stay. I was looking forward to spending the weekend with my family, as we rarely get such long weekends. But after 5 days, on April 28, 2015, I received a call from Travelguru stating that the hotel was full and the hotel had rejected their advances for booking my reservation. I was heavily disappointed as i had even made the Travel arrangements for the same. Travelguru simply called and said that my booking was cancelled and refund was being processed. It is not a matter of money. It is a matter of promise of service that they have to keep once they commit to. When a customer approach such sites, it is on the belief that they will keep up their promise. Add to it the lethargic response from the person who spoke like they are doing a huge favour for me for not charging the Cancellation fees, as if I had cancelled my reservation. Travelguru let me down big time!!! I would certainly not recommend it to anyone.