Travelyaari.com — Un helpful customer service

Address:

Coimbatore, Tamil Nadu

booked three tickets on 29/08/2014 thru Travalyaari my payment link did not work and within seconds I got a call from call centre girl who helped me with another payment link. But it debited me twice for the Rs 1290/- . My agony did not end there. When I went to board the bus the travel company KPN did not allow me to board the bus because the SMS you sent me does not have the ticket no. It had PNR no. but no ticket no. But my fellow passengers who had redbus sms was able to travel. I immediately called their customer care to ask for the ticket number. Even with the PNR no I received from the SMS they could not trace my ticket no instead he said it was my mistake that I did not carry the print out. Even if it is my mistake why are they are not able to help me with the PNR no I received in the SMS? Why KPN is accepting Redbus SMS and not travelyaari? If KPN is not accepting their SMS why I was not told before or after booking the tickets.? Did they inform that in SMS or before proceeding to the payment or in the ticket I received? When you have not any of these things that you are supposed to do why your customer care is blaming me that I should have carried the print out so it was my mistake. When other travels are okay with the SMS how will I know that this travels will accept your SMS and others won’t unless you inform me? When the customer care executive can call within few seconds of my payment failure and make sure that my tickets are booked why they are not ready to help me with the ticket no even with the PNR no in the SMS and keep saying that I made the mistake. I regret the day I first saw your site now atleast save me the pain of going through your customer care for the refund of the extra amount debited from my account. Because if I am afraid if I do contact your customer care they might even say that it was my mistake to choose TRAVELYAARI and not the market leader.