[Resolved]  TTK Prestige — Replace of Induction Base Non Stick product

This is to inform you that I have purchase Induction friendly cookware - special promotional pack - 1 Omega Deluxe Non Stick Kadai along with Omega Delux Non Stick Fry Pan in the month of September 2013 from one of our local shop in Bandel, Hooghly. For this product I have paid Rs 1190/- in cash. After using this products for a week we have seen that the coating of the Non Stick Kadai and Fry Pan. Hence I had contact with the shop where from we purchase the products. After checking the product they confirm us that they will replace the product. Accordingly we had return this 2 product to the shop 05.08.2013 and they send the products to Service center on 05.08.2013. Job order number S/L -1112 I am shocked that after 03 months, Prestige Company not bother to replace the product. After cheesing several time over the phone or personal visit in the shop they had replace the Fry Pan on 01.11.2013 but not handover the Kadai to us and according to them how long it will take time they don't know. My question to you that is it my fault that I have purchases 2 non stick products from such a reputed company like Prestige? Is this the after sels service of a reputed company? How long it will take time to replace default products? I am really harassed by your Company and desatisfied on your product and customer relationship. Request you to treat this mail as escalation and I want you resolve my problem within 02 days, otherwise I can lodge a complain against your Company to the Consumer court.