[Resolved]  TUI — Premium service on dreamliner

I booked a holiday to Florida traveling premium on 23/08/14.flight tom145. I booked this holiday in February 2014. I tried to pick the seats on line, but was having trouble so I rang your call centre explained the problem I picked row 4 a & c and the same coming back but on the operate side as I have walking difficulties, I was assured the seats had been selected and he went on and so, d me more insurAnce at the cost of £84.00.i was told that everything wS in order. I received a phone call reminding me to check in on line, I tried to do this had more trouble so I rand again to be told that no seats had been reserved I explained everything but just kept getting told that I had not reserved the seats, I asked to speak to a supervisor but was told ring welfare and was given the number. I rang explained all over again the problem and was told the same I hD not reserved the seats, but as explained a Thomson advisor dud it, but was told that if I did not have confirmation then no seats had been selected.he then said we could not have seats together and would have to be downgraded on the return journey. I was told that I could not expect him to move another premium passenger, but it did not make any difference that it was not my fault he said he could see a call was made but no ref to seats, it was only after a heated conversation and my insistence that I managed to get seats together, I told him that the seats I picked was for my husbands comfort as he has problems, I felt like he was saying I was not telling the truth, but perhaps if the call was listened to it would have saved a lot o[censored]pset. Why would I question a Thomson employee when I was assured that everything was sorted, why would I not select the seats when I had already sorted out assistance at the airport.?when I told the person in welfare that I was not happy I was told you pay for the service not to sit together, why would you pay an extra £700 and not expect to sit together?he. Old not understand why I was so upset after arguing for approx 1and half hours why I was so unhappy he got me seats together what more did I want. We'll first an apology would have been nice. The call could have been listened to so they could see that I was telling the truth.Not made to feel it was all my fault and I should be grateful why I paid a lot of money so expected to get the correct service.In the last twelve months I have spent in approx £15000 with your firm does loyalty not mean anything to Thomson that you treat your customer was such bad customer service, I was going to book a cruise for feb2015 but after the way I have been treated I am not sure I will use Thomson again after the way I was spoken to I was near to tears and totally stressed after speaking to the person on the phone.what do I aspect civility and good customer service, this is the 3rd email sent I have had no response, I kept my side of the contract paid on time did everything I was told, but you broke your side with bad service, I have no faith in your employee anymore, and I may as well add my bags should have Come off the belt as one of the first not last as happened on in and out bound. I wIt for your response Mr Derek Trelford & Mrs Joan Trelford