[Resolved] TVC Skyshop — Refund not received

Tiya5860

from New delhi, Delhi

Address:

Mumbai City, Maharashtra

I have ordered a bunch a combo of flowers and chocolate on 05th feb 2014 and they promised to deliver on a very same day however they did not do it. I called many times and they they asked me to wait for few days and also advised me to call their third party vender infibeam. Infibeam people said that there's no order placed like this and again advised me to call tvc skyshop. On 14 feb I received an email stating order has been cancelled due to no inventory and will receive refund of rs 878 within 4-5 days. I call them on daily basis and since there call center is in Mumbai. It costs me so much and I have got no resolution. Order Date: 05-Feb-2014 21:42:34 PM IST Cancellation Date: 14-Feb-2014 16:32:36 PM IST Cancellation Reason: Canceling the shipment - [protected]-1 Please help me receiving my refund. I sent so many emails to them Seeking help but nobody reverted. I have all the emails and stem rent which shows that I have made a payment online Please help

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Complaint marked as Resolved

TVC Skyshop customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2014

TVC Skyshop Customer Care's response Dear Customer, Greetings of the day!! Sorry for the inconvinience faced to you for the product you have ordered. Since the product was not available , the order got cancelled. We have initiated the refund of the product amount you have paid as on 24-Mar-14 and would reflect in your account within 2-3 days. Should you have any queries for your product, you can mail us on our email ID [protected]@tvcskyshop.com or call us at [protected]/[protected]. Thank you for shopping with TVC Skyshop Ltd.! Have a Pleast day ahead!! Regards, TVC customer support Team.