[Resolved]  Tvs Motor Company — Defect in spare parts

Address:

Bangalore, Karnataka

Hi, Today I have left my TVS Wego for a paid service at Ajay Motors in Mysore road. At the time of inspection for receiving the vehicle, I have been an estimate of 1300 Rs for the service. After the service i got a call saying my vehicle is ready after service. They said that the total bill value is Rs. 1306. I was surprised that how come a person even before opening the vehicle the exact amount is estimated. With that I went to the showroom to check for what purpose I have been charged Rs.1306. The bills shows that some spares have been replaced. I was surprised that a vehicle which has not run more than 5700 kms, For that they have changed the spares of Choke cable, CR7E plug, Foam Comp, Foam air injection. How come a vehicle which has not run more than 5700 kms, the spare parts are being replaced. Also the technician said that the battery needs to be replaced as it a 4LV battery. The battery in a wego is to be 5LV. I am using a Honda unicorn for the past five years. For all the five years i am doing my vehicle service at a company service outlet. But none of the time they have changed the spare parts unnecessarlily without the consent of the customer. For five years for a normal service to my unicorn the service charge including oil change is 650 which includes 95 rs for chain lubrication. For the first time i am hearing that to change the oil, clutch wire labour charges are being applied. Also they have charged for clutch overhauling. But even after I said that my accelerator is bit hard to operate, it is the same even after service. Also in a shell fuel station they change the engine oil for free. I think this might one of the several reasons people tend to buy honda vehicle or a foreign vehicle, because of good service and vehicle quality. Looking forward for reply from your end.