Tvs Motor Company — Improper Response of TVS showroom personnel and their faulty, ambiguous behaviour.

Address:	491001
Website:	TVS

It is to inform that, I have visited TVS Dealer Showroom “ODYSSEY TVS, opp. Chandra Mourya Talkies, GE Road, Bhilai, State- Chhattisgarh”, for the purchase of TVS JUPITER . I purchased it on 17/08/2016. As soon as I decided to purchase, and pay the total Rs. 68000/-in cash(Rs. 20000/- hard cash and Rs. 48000/- of cheque) no one is there to response me there to explain my various queries related to the purchase. Just before my cash delivery, the showroom manager explained us why to purchase accessories of the vehicle from their showroom and asked for tea/coffee but as we denied it, he ordered coffee for himself and have it in front o[censored]s, ignoring us. Generally when visitors came to our home or our shop, and if they deny for our offered tea/coffee, we didn’t consume it alone in front of visitors/ consumers. But it happens with us in this showroom and we feel bad about this behaviour of the manager. Leave it.
I was informed by the showroom person that they will provide the insurance of vehicle, registration no. Of vehicle etc. the very next day of purchase, and they inform it through phone so as to collect it in time. But till 12 noon of day after tomorrow of the purchase of the vehicle, no intimation received by me. As I call back to ask, they said they don’t know, and inform it after knowing. Later they informed me. I have paid for vehicle as detailed:-
1 Ex showroom- Rs. 56294/-
2 RTO- Rs. 5348/-
3 Insurance- Rs. 1804/-
4 Extended warranty- Rs. 350/-
5 Auxilary- Rs.600/-
6 Accessories- Rs. 1424 &Rs. 2600/-
7 Teflon coating- Rs. 400/-
Total- Rs. 68820/-
Less- Rs. 820/-
Total paid amount Rs. 68000/-
Again I asked for Teflon coating not done till now even after the payment is made by me. They replied as the boy for that work is in leave, so it will be done later after few days, and they will inform for that. As no information received, I called again after two days and they replied for the coating will be performed, as and when I arrived in showroom with the vehicle. The next day when I visited the showroom with the vehicle for the purpose, I was asked to come later for the coating work.
Again when I receive the vehicle insurance, the address is written incorrectly as I made available my address proof ID card copy (AADHAR) and also the address filled by me on the form provided by them. The same incorrect address is processed by them for RTO. When I complaint for this incorrect address, they tried to convince me that it will not the matter for concern. Later they agree to rectify it after my shouting for the matter.
I felt very much tortured and insulted by the above mentioned behaviour of the showroom persons that I have experience within a week. They are ambiguous about explaining the specification of the vehicle or not much interested as it seems, they are neglecting the costumers or their quires, not providing correct information related to vehicle specially after the purchase and not convey the proper information as they promise for that. The showroom persons are engaged in their personal chit chat among themselves and some of them are busy in their personal phone call, further completely neglecting the costumer’s requirement.
I owed Apache RTR purchased in DEC. 2008 from Jain TVS Showroom from Jagdalpur City which is situated in remote area of Chhattisgarh and their way of dealing is far better than this Bhilai showroom.
Recently faced these bad, improper management of the showroom “ODYSSEY TVS”, I will convey these to my nearby people and friends not to become the TVS consumer .
Kindly take the strict action to rectify the same.
Prashant Kumar Agrawal,
working as Assistant Engineer in Chhattisgarh State Government, Electricity Department in Bhilai city.
Mob. No. [protected]