[Resolved] Tvs Motor Company — no before and after sales services

joyceprem

from Thiruvananthapuram, Kerala

Address:

Thiruvananthapuram, Kerala

I had purchased a Wego vehicle from Kathir TVS in Thiruvananthapuram in September 2014. I had to pay 1.8% extra as I wanted to use my credit card for purchase. The vehicle got registered and was lying in the showroom. AFter 3 days I had to ring them up and came to know that my vehicle is ready. They take money from you in thousands and 1 rupee they wont spent from their side. In november 2014, my vehicle met with an accident. As usual i gave to the showroom for repair. Today in the morning they rang me up at 11.00 am and told me to come and collect the vehicle. I went at 5.00 pm and still the vehicle is not ready. The vehicle was not washed and also the parts were not fitted properly. They made me wait till 6.30 pm and I had to come home empty handed. What sort of services is this. when Kathir TVS cant handle these petty issues, they better close their showroom and sell some chanas on the road. Shame on these people.

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Aug 14, 2020

Complaint marked as Resolved

TVS Motor Company customer support has been notified about the posted complaint.

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Comments

joyceprem

from Thiruvananthapuram, Kerala

I had purchased a Wego vehicle from Kathir TVS in Thiruvananthapuram in September 2014. I had to pay 1.8% extra as I wanted to use my credit card for purchase. The vehicle got registered and was lying in the showroom. AFter 3 days I had to ring them up and came to know that my vehicle is ready. They take money from you in thousands and 1 rupee they wont spent from their side.

In november 2014, my vehicle met with an accident. As usual i gave to the showroom for repair. Today in the morning they rang me up at 11.00 am and told me to come and collect the vehicle. I went at 5.00 pm and still the vehicle is not ready. The vehicle was not washed and also the parts were not fitted properly. They made me wait till 6.30 pm and I had to come home empty handed.

What sort of services is this. when Kathir TVS cant handle these petty issues, they better close their showroom and sell some chanas on the road. Shame on these people.