[Resolved] Tvs Motor Company — Seller not provided Smart card / R.C.Book after eight months. | |||
Dear Sir, As per advise of Mr. P. Rajesh Kumar (Vasur ) I have mailed on 21.06.2016 to Mr. Manoj Sahai ( TVS Manager Kolkata) are as under ... but Still I have not received any positive reply from their end . Kindly take it seriously & short out the same as soon as possible. Thanks & regards Suman Nag Roy Dear Sir, Subject: Smart Card / R.C.Book not received after ten months To: manoj.[protected]@tvsmotor.com Date: Tuesday, 21 June, 2016, 6:36 PM Dear Manoj Ji, As per my telephonic conversasion I am sending the trail mail to you which I have send several times to your company from last two months. Kindly go through the mail for detail, also I am highlighted some valuable points for your ready reference... 1.TVS WEGO 110 CC DRUM, PURCHASED FROM SHAW AUTO CENTER, 108 / 110 B.T.ROAD, I.S.I BUS STOP, KOLKATA -700108, DUNLOP AREA ON 14.08.2015 WITH FULL PAYMENT & SUBMIT REQUIRED DOCUMENTS. 2. REGISTERED ON BARACKPORE RTO ON 15.09.2015 REGISTRATION NO WB24AF6304 & ALSO SUBMIT THE PAPER TO SHAW AUTO CENTER . 3. CONTINIOUS REMINDER THROUGH WHATS UP & PHONE CALL TO MR. AMIT (OWNER) MOBILE NO.[protected] & COULD NOT GET PROPER REPLY FROM HIM. ALWAYS TOLD NOT RECEIVED FROM BARACKPORE RTO. 4.AGAIN SUBMIT THE ALL DOCUMENTS ON 21.05.2016 LIKE INSURANCE PAPER, TAX TOKEN, ADHAR CARD, PAN CARD & REGISTRATION SLIP WHICH I HAVE RECEIVED ON 15.09.2015. 5.COMPLAINT TO YOUR CUSTOMER CARE WITH DETAIL ... AFTER THAT RECEIVED CALL FROM SHAW TVS, TITAGARH FOR SOLVED OUT THE PROBLEM. 6. VISIT SHAW TVS TITAGARH ON 28.05.2016 & SUBMIT ALL DOCUMENTS AS PER THEIR REQUIRMENT & WRITE A LETTER TO BARACKPORE ARTO FOR NOT RECEIVING THE R.C.BOOK . AFTER THAT SHAW TVS, TITAGARH TOLD ME YOU WIlL GET THE R.C.BOOK WITHIN A WEEK. BUT NOT...NO FURTHER COMMUNICATION FROM THEIR END... 7. AS PER YOUR CUSTOMER CARE REQUEST I HAVE PHONED SEVERAL TIME TO MR. ARINDOM YOUR KOLKATA TERYTORY MANAGER, HE TOLD ME TWO WEEK BEFORE POSITIVELY I WILL GET THE SAME THIS WEEK .AFTER FAILURE THE COMMITEMENT HE DID NOT PICKUP MY PHONE. I think you understand my problem... I have move like a ball here & there . Please solved the problem because you know the legal problem at Kolkata ... Thanks & wait for your reply .. Suman Nag Roy Phone No[protected] https://www.consumercomplaints.in › TVS Motor Company › TVS Motor Company — Smart card not recd registration no. wb24af6304 dated 15.09.2015 TVS Motor Company — Smart card not recd registration no. wb24af6304 dated 15.09.2015 1 Review Suman Nag Roy on Jun 13, 2016 Add a Comment I suman nag roy have bought a two wheeler tvs wego (Registration no. Wb 24 af6304) on 14th aug, 2015 from shaw tvs sub delear, name shaw auto centre, 108/110 b. T. Road, kolkata 700108 (I. S. I. Bus stop) area dunlop & it has been registered at barackpore rto on 15.09.2015. But still i have not received my smart card / r. C. Book. I visited & phoned several time to the showroom, but they give me different excuses time to time like smart card is not available at barackpore rto / puja vacation offciers are not available, the last one is all officers are busy for election duty. Last saturday that is 28/05/2016 i have visited shaw tvs main delear, titagarh on their request to short out the problem within seven days also i have writen a letter to barackpore arto for not received the smart card (On their request), but still i have not received the smart card nither any positive reply from their end. Also i have talk to your kolkata terytory manager mr. Arindam on 10.06.2016 regarding this issue he told me after taking status he phoned me, but i have not received any call from him also. Now tell me what i will do? As per goverment vehicle act smart card / r. C. Book should be delivered within 45 days to 60 days to the owner of the vehicle after registration date. Then why i have not received the same till now, after nine months Also i have complaint to your head office on 18.05.2016 vide call ref no. 40411 & your customer care department also update to me the problem will be shorted out within seven working days... But i have not received any call from their also. Please suggest me what i will do? Kindly look into the matter urgently. Thanks Suman nag roy Ponne no.[protected] 145/a ashokegarh east Dunlop Kolkata - 700108. Was this information helpful? | |||
Jul 5, 2016 Complaint marked as Resolved My issue has been resolved on 04.07.2016 . Special thanks to Mr.P.Rajesh Kumar, Hosur, TVS Motor Company & Mr.Manoj Sahai, manager Kolkata Region for support me to solved this issue.
Thanks
Suman Nag Roy TVS Motor Company customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
first head lamp of my jupiter is yellowish then after some time head lamp lens crack.
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My tvs jupiter head lamp crack with in 22 months
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