[Resolved]  Tvs Motor Company — Servicing not done properly

Address:New Delhi, Delhi

Dear Sir/ Madam I bought the TVS APACHE RTR 160 SD (Regn. No. DL-11SF 3682) on 27.04.2014 1) When I took the bike to below centre for the 1st Free Service, the attitude of service staff was annoying and ignorant. They clearly refused to wash the bike after servicing: Service Centre : JR TVS R.K. Puram Sector 4, Delhi – 110022 2) Again I visited the same service centre (because it is nearby my home) on 03rd Aug 2014 for 2nd free service, I was shocked with the misbehave of staff on the gate itself. They asked me if it was free or paid service and when I replied “2nd free service”, They bluntly told servicing not possible due to shortage of manpower and washing will not be done. I want to inform you that prior to visiting the service centre, I received a telephone from service centre girl and I was given time to visit at 4:30 pm. But, After reaching there I was totally unwelcomed. I bought the Apache because of the good name of TVS but this kind of bad experience has turned me off and hurt. I request TVS team to seriously look into the matter. Regards Pankaj Sharma [protected]
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Aug 14, 2020
Complaint marked as Resolved 
TVS Motor Company customer support has been notified about the posted complaint.
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Hi,
I have repeatedly facing issues with regards to the servicing of my motorbike TVS Apache RTR 160. Supervisors at the service center do not take customer issues seriously. Bike is not repaired properly and I have to go again and again for it to get repaired. I am fed up of this. If you do not have technical specialities then why do you people make a commitment.
Pathetic bike service

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