[Resolved]  Tvs Motor Company — Unnecessary harassment to the consumer.

Address:

Bangalore, Karnataka

I had given my TVS Apache RTR 180 bike for servicing in Trijal TVS whitefield, Bangalore showroom. The service required was a general service with parts change that included two tyres, one headlight and chain spoket. I was promised that the bike will be delivered on Saturday(30th August 2014) by evening as Friday was a public holiday and showroom shall remain closed. Saturday when I call to confirmed whether the bike is ready or not they told me that Tyre Stock was not available and that they will deliver the bike on Monday(1st September 2014) at 11 AM in the morning. I understood the situation and agreed despite of the fact that I had nothing to take care of my travelling and fulfilling my personal commitments. Monday Morning when I called Trijal TVS Showroom they started told me to come at 1 PM(the same day). I asked what is wrong and why they are delaying the delivery of my bike since I was loosing my productivity and had to face lot of consequences related to my professional and personal life. Still I went at 1 PM and to my amusement I come to know that the bike is not yet ready and they asked me to come again at 2.30 PM. So I had to walk 2Kilometers up and down from my home and when I went to the showroom at 2.30 PM the work was not yet complete. I already had enough. I had no option other than to take my bike in an incomplete services state. The bill was around 6500 INR but my bike was not fully serviced. Teflon Coating was ignored just because it was for free as I had a free coupon. This is not at all acceptable. I had faced issues with the same showroom but this was something which needs to be noticed. I am not sure how many more customers are facing the same issue with them but I am sure they will come up with their complaints. I had to service without my bike for 4 long days where as it was supposed to delivered in 2 days. They are doing their work just for the sake of doing it. Very poor commitment, poor level of servicing and they dont value the customer requirements. Please find the details of the TVS Showroom Below: Trijal TVS, Anmol Carlson Court, Whitefield main road, Opp- Lady of lourdes church, whitefield, Bengaluru, Karnataka 560066 [protected] I have all the evidences with me that includes bike delivery time, work done on the servicing part and the calls recordings made to the showroom. Request you to help me out on this so that no one else has to suffer such kind of mental trauma from them. Regards, Sourabh Singh email: [protected]@gmail.com