Sir myself Mr. Subhash Kumar Majumdar from Raigarh (C.Garh), Sir i have purchased a scooter, model TVS JUPITER on dated 21/01/2014 from authorized dealer M/s. APARAJITA TVS at Raigarh. Sir from the date of purchase i.e. 21/01/2014 front panel of scooter is not fit with his another part of attachment so big gap is shown on the body. Sir not only the gap is matter for me actually due to not perfect fit with another attachment this is creating noise at the time of ridding (i thing noise cause is for vibration when vehicle run). Sir i have visit at service center today on dated 24/01/2014, the 3 different authorized service engineer are unable to resolve this problems & they spent more then 5 Hrs. to solve this problems. Sir finally they admit this panel is defective. Sir after the confirmation from Service engineer i have visit with manager of the Authorized Dealer & i request to him for change my vehicle, sir actually vehicle is brand new & it is run only 42 kilometer in 3 days but manager said me that once vehicle is sold we will not replace this. Sir i under stand which type of problems are made on replacement of vehicle, but sir what can i do now. Sir i have rights to put my words before the authority. Sir why i go with adjustment when i pay full amount as per the demand of sales manager. Sir all the Service engineers has opened the panel more then 10 time during the 6 hrs. time period with out proper care of vehicle, much of place on the panel are scratches, due to many time open & some clamp are damage. Sir i fell i am helpless so please lodge my complain & give me positive feedback.
sir i want to know one thing that when all the product are ready for before the sale one or more then one quality controller have checked the product. Sir i want to know which type of duty or service provide by TVS company, if it is defective then it how can be out from market. TVS company are cheated with their customer. Sir this is my rights to know.
Thanking you
your's trully
SUBHASH KUMAR MAJUMDAR
RAIGARH, Mob. No. [protected] Was this information helpful? |
Post your Comment