[Resolved]  LG / LCD TV 32CS560 — Dismal Customer Service

Address:

Puducherry

I purchased a new LG LCD TV model 32CS560 for Rs 30,000 at the LG Shoppe in Pondicherry on 1 October 2012. On 31 December 2012, less than 3 months after it was purchased, the TV died.

I registered a complaint with LG's Customer Support service on 1 January 2013.

On 3 January, a technician from LG came and diagnosed the problem: a circuit board had failed inside the TV.

Two weeks later, the TV still has not been repaired or replaced.

Now I've discovered that LG's Customer Support service is really just a Customer Sympathy and Excuse service. When I call them, they apologize for my dead TV and then tell me that the replacement part is not in stock and they have absolutely no idea when the part will become available.