[Resolved]  Panasonic Plasma Smart Viera T. V Th - P42x50d — LEAKAGE OF GAS FROM SCREEN WITHIN ONE AND HALF MONTH

Address:

Uttar Pradesh

I purchased a Panasonic Smart Viera Plazma T.V. ( X 50) series 42" from Reliance digital, Z Square Mall, Bara Chauraha , Kanpur on 15 August 2012. After a lapse of one & half month it became failure due to leakage of gas from the screen, all of a sudden. I contacted at reliance digital. The representative Mr. Amitesh assured me to look into the matter. He sent some technical people at my residence to check the T.V. . They told that due to heating of electric plate gas has leaked and said to submit his report to the store. but no result. After few days I again contacted at the store and Mr. Amitesh said that he will arrange to send some one from the service center. Some one visited again and told at home the same as the previous one. but no replacement made. I again contacted at the store then Mr. Amitesh told me that the report given by the technical people is adverse and he is helpless to do anything. I again requested to take up the matter with higher authorities of Panasonic but he did not do so. I sent a notice for legal proceedings but they kept themselves silent. Now I lodge this complaint to take up the matter with the responsible authorities of Panasonic or other one who are deemed suitable to resolve my problem. If my problem does get any merit and the replacement has not been made then I have no option except to move the consumer court.

Further , I have also come to know that the Plazma T.V. has this type of problem , therefore, it the key responsibility of the company to remove the problem to save their goodwill. I hope that company will replace my T.V.

S.B. AGRAWAL
FLAT NO. 302, ANAND LAXMI APRTMENT,
SHASHTRI NAGAR, KANPUR
UTTAR PRADESH, INDIA
PHONE [protected]
Email---- [protected]@gmail.com