[Resolved]  Philips LCD TV 32PFL4305 — EXTREMELY BAD SERVICE

Address:

Gautam Buddha Nagar, Uttar Pradesh

1. This is in reference to our 32 inch LCD TV 32PFL4305. This stopped working within the warranty period and we reported the problem first on Nov 12, 2012. I am without a TV for the past 5 weeks and Philips seems to be least bothered about the same.

2.The Customer support team was very ineffective and unsupportive. inspite of repeated calls. The initial problem identified was a motherboard failure and a new part was requested. There was no feedback and response from the philips team.
Also to top it, the Customer Support team canceled the initial complaint on their own and opened another one on Dec 7 JUST SO THAT NO ONE NOTICES THE SAME. This is so pathetic.

3. Some key people from the outsourced service agencies like Mr. Vinay, Mr. Abhishek Jain (From Noida Region) were completely unresponsive. Mr. Vinay was also extremely rude and completely uninterested in resolving the problem.

4. We were told 3 weeks back that the part is unavailable and they will replace our TV with a new one. even after comitting to a new tv, there was again no response or movement from Philips for a long time. Mr. Abhishek Jain who is the service head for Noida region stopped receiving our calls.

5. Finally on Dec 15th (today they sent us a tv). This TV was an old and used one. It had no remote control. There was dust all over the TV. When I was informed that due to the part not being unavailable and after waiting for 5 weeks, this is completely unacceptable. To add to the woes was the fact that Mr. Vinay was extremely rude on the phone. This is no way to treat a customer. This is the worst ever experience that I have ever had in my life for a consumer product. We have 4 LCD TVs at home and did the mistake of purchasing one from Philips. I am sorry to say that this was the worst ever experience .

6. I think either Philips as a consumer company has lost it's interest in retaining customers or they definitely need to change their service partners.

7. After this experience, I will be using all possible online and social networking forums to tell people about my horrible experience. I also plan to file a case in the consumer court against Philips.