Uber India — Behaviour of Cab Drivers

Address:	Hyderabad, Andhra Pradesh, 500008
Website:	www.rides.uner.com

This is regarding my trip with uber on 20th october 2016 when i have been charged ₹60 for my canceled trip with one of your drivers who did not turn up at the pick up point even after waiting for 20 minutes . For some reason completely incomprehensible to me i have been charged 60 rupees for a trip i did not take because your cab drivers named Kishan and Rizwan did not turn up and did not take my calls even after calling up for around 20 times.
In spite of listing my reason as the fact that the driver did not arrive on time, how am i still supposed to be paying this amount deserves explanation. I have been availing your services for a long time now but such fraud is unacceptable. The information that i will be charged 60 rupees irrespective of the fact that it was your driver who was at fault, is something you should have bothered to inform me about before i booked the cab. Why i am being asked to pay for the antics of a driver who did not take my calls and did not arrive on time is beyond my understanding.
This is the third time i am experiencing the Bad service o[censored]ber cabs. I would never in my life book a Uber cab again and also suggest people to choose Ola cabs inspite of having a hike in prices, offers a better service than Uber .
Ruthless behaviour of cab drivers is intolerable
Thanks