Uber India — Uber fare calculation error

Address:

560100

On friday morning 23rd sept 2016 i took an uber. The ride distance was 24 km but my fare is calculate based on a 54 km trip. I wrote an email to uber but they are not willing to accept the fact the the fare was calculated on a wrong distance. And they are not willing to refund my fare.

Before the trip there is a ride estimate shown, it is shown as "estimate" and they are saying that it is the actual fare that is charged. I believe this is misleading the customers.