| Address: | Kamrup Metropolitan, Assam, 781017 | | Website: | www.uber.com |
Dear Sir,
I has a trip on 01 Dec 16 after 5 PM. It is found that I have been punished by the driver Rajesh Kumar by riding the car in a traffic prone area and longer route knowingly which is not excusable. As per my advice the driver did not use route but over ruled stating that he knows better route. Likewise, he took trip duration 1:6:59h and distance about 32.44 Kms instead of 28 Kms and 45-50 mints where costing excess bill amount upto Rs. 436.23. The approximate amount should be Rs. 370-380 only.
Secondly the distance surcharge of Rs. 102/- shown in the receipt is not understood. When the vehicle is available at Dharapur Chariali waiting for riders and it did not take more than 5 mins to reach me (pickup point), and question does not arise for payment of toll tax or other charges during the trip and also I did not travel to and returning from airport. It appears that UBER ride taxi service making a great money earning business cheating the customers all over advertising through various options at cheapest ride. I found number of times cheating by the drivers and charged excess. The receipt sent to us itself bogus showing distance surcharge. It is confirmed that in Guwahati no such toll tax applied.
There is also no proper email ID given by uber for submission of complaints against the drivers and for other problems.
Submitted for your information and necessary action with suitable reply, please.
With regards,
Haibat Ali
Dharapur
01/12/2016 Was this information helpful? | 
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