[Resolved]  Uco Bank — Harassment by your Gorai branch. RBI's & FM guidelines violated

Address:

Mumbai City, Maharashtra

Mr. Arun Mordekar & Mrs. Mamta Arun Mordekar, Plot No 96. Anubhav CHS, Sea Breeze, Near Pepsi Ground, Gorai-2 Borivali (west) Mumbai 400 091. Mobile No [protected]. Email: [protected]@yahoo.co.in Date: 05-03-14. The Chief General; Manager, Reserve Bank Of India, Mumbai Dear sir, Complaint UCO Bank Gorai branch Borivali West Mumbai Harassment I wanted to open joint account with UCO Bank Goari branch. Yesterday I had visited and inquired formalities of opening SB account with the branch. Accordingly today I visited the branch with dully filled SB account opening form with all documents for KYC namely PAN Card, Adhar card, telephone bill, electricity bill additional documents than what was told to me. It was shocking that BM refused to open my SB account saying introduction of existing account o[censored]CO bank is must and mandatory as per guidelines. I humbly pointed out to all staff at the branch that FM and RBI has issued simple guidelines for account opening but BM did not address saying that RBI’s directives / guidelines are not applicable to UCO bank. I requested for complaint book in three fold as per RBI Directive but shocked to hear from the staff that they are not aware of complaint in the branch. As per RBI’s directive board with contact details of branch controller and banking ombudsman authority is not displaced. I had pointed out to the staff but they preferred to remain tight lipped. Finally I was indirectly shown door by the branch staff without responding to my queries. It is most surprising that branch reply to me that they are not aware of address of their controller. Please investigate in the matter. Arun Mordekar. .