[Resolved] Uninor / Telenor — Data pack not activated | |||
On 22nd Nov 2015, I recharged my prepaid number with Rs 39/- for FB + WatsApp + Data, now it’s 23rd Nov and it’s not working till now. Called 198 at (09:40 AM) to lodge a complaint regarding the same: Here the story begin:- 1. “Damini”, received my call and keep saying that will help you and suggest Me to talk to the technical person, I asked her that I don’t need any technical Assistance I just want to lodge a complaint regarding the same, but she refused And ended up with “we can’t lodge your complaint or will not lodge”. And after Putting me on a loooooong hold she transferred the call to her so called senior. 2. “Amrita”, call landed to amrita and she scared me saying that the Incoming, Outgoing and Data is closed for this number since 1st of Nov. Than where the hell is my balance being deducted. Apart from this she also keep telling me the service was close and she is opening it and it will take 4 hour MAX to resolve, again she also ended up with “we can’t lodge your complaint or will not lodge”. And again after putting me on a loooooong hold (it was longer then the last one) she transferred the call to her so called senior. 3. “Hari Om”, the third person who fooled me and said system has issues and will take 5 hour MAX. Assured me that this will be resolved within 5 hour, but he also didn’t took my complaint” which was my very first concern. 4. “Mithlesh” at 05:31 PM, he called and spoke some stuff and wanted my permission to UnBAD that data service stuff which was BAD earlier, WTF. Why the hell did I recharged and why the hell did I called earlier. He said he will open it and it will take 5 hour (again ). But as of now I can’t see it’s working, and my very first concern regarding lodging a complaint is still in cloud somewhere. Customer [protected] Was this information helpful? | |||
Complaint marked as Resolved
Uninor / Telenor customer support has been notified about the posted complaint. Verified Support Nov 24, 2015 Uninor / Telenor Customer Care's response Hi Chandra, we apologize for the inconvenience caused. We have already noted your concern and forwarded the matter to our team. We'll connect back to you with a resolution. Kindly bear with us in the interim. Thanks.
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 2 Comments | |||
Comments
A full day passed and till this time I haven't heard anything from Telenor/Uninor and not even the data pack activatied or should I say started working.
Now I get it, why people were suggesting me not to tie with Telenor. But I think in India every Telecom provider has same problem. No one cares about customer, and if you complaint they keep crying their rules and conditions without listening you. They don't know how to serve customer, all they know is how to fool customer and blameing customer for their mistakes.
Now I get it, why people were suggesting me not to tie with Telenor. But I think in India every Telecom provider has same problem. No one cares about customer, and if you complaint they keep crying their rules and conditions without listening you. They don't know how to serve customer, all they know is how to fool customer and blameing customer for their mistakes.
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+91 90 5909 0590
+91 91 2509 1121 (From Uninor Number)
+91 91 2209 1220
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Now I get it, why people were suggesting me not to tie with Telenor. But I think in India every Telecom provider has same problem. No one cares about customer, and if you complaint they keep crying their rules and conditions without listening you. They don't know how to serve customer, all they know is how to fool customer and blameing customer for their mistakes.