Upbhokta Suvidha Kendra — Data lost

Address:Damoh, Madhya Pradesh
Website:www.rcom.co.in

Subject:- To get the lost data of my account. Respected sir, I have a Prepaid Reliance Netconnect data card (1X) of HUAWEI company, Located at Narsinghgarh tehsil, Rajgarh District in M.P. Sir, my Reliance Netconnect data card number is [protected] is register to Mr. Badri lal has 0 balance at the date of 5/09/2015 approx, But I have recharged my account to 1199/- Rs. at the date of 17/11/2014. it is the unlimited data plan of 1x data card local mobility for 1 year. So it should be expire on 17/11/2015, But my account balance is 0 now. I have also complaint to customer care executive and my complaint number is[protected] on 12/09/2015. After talking to customer care executive we could not get my lost data back. The customer care executive said to me your complaint should was be within the three days of the problematic day, We have only data of three days. I have called within three days from the problem to customer care for this problem but he misguide me to uninstall and install the software of reliance to my computer and restart and could not get the problem that my data has been lost and did not register my complaint.My phone no. is [protected] and I have called at[protected] so many time from problematic day to till today but they have register only one complaint and that one also after three days from the problematic day. So, I request you to taking some legal action to provide my data balance back. Thank you. Anchal SAXENA Ph: [protected]
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Dear Anchal,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dear Anchal,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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    Narsinghgarh
    Madhya Pradesh
    India
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