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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Last updated Jan 4, 2024
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Uttar Pradesh State Road Transport Corporation [UPSRTC]
Customer Service Contacts

Uttar Pradesh State Road Transport Corporation [UPSRTC] Phone Numbers

Toll free
1800 180 2877
162
102
Phone
+91 52 2262 2363
132
79
Fax
+91 52 2262 3578

Uttar Pradesh State Road Transport Corporation [UPSRTC] Website

Uttar Pradesh State Road Transport Corporation [UPSRTC] Head Office Address

HQ, Tehri Kothi, MG Marg
Lucknow
Lucknow District
Uttar Pradesh
India
226001

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints(638)

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D
drqhlari
from Unnao, Uttar Pradesh
Jan 4, 2024
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Money deducted but ticket not generated

I made online ticket from Alambagh(Lucknow) to Prayagraj Civil lines today on dated 04 Jan 2024 for the Volvo departing at 2:30 pm.Money was deducted but ticket has not generated.I have to take another ticket for the same.
Name: Qamrul Hasan Lari
Mobile: [protected]
Email: [protected]@gmail.com...
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Address:Jaunpur sahi kila road
Website:Government

Cancel all pasanger without resion he tell us no number zafrabad corating all passengers private bus tranfer tha not he save a paitain and big issue...
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R
Ravisaxena327
from Bareilly, Uttar Pradesh
Dec 18, 2023
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Amount deducted from account but transection show failed

Dear Sir/Mam,

Amount deducted from my account but transection show as failed....
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Address:Ramlila maidan near railway line

In an AC bus of Alambagh depot the conductor is taking high fare of Rs. 680 whereas the fare for gorakhpur to lucknow is Rs. 616 bus no is UP51AT2254...
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Address:Agra

माननीय 27 नवंबर 2023 को 10.30am मैं और मेरी बहन आगरा कैंट से भगवान टॉकीज के लिए बस नंबर UP80GT 3621में चढ़े वहां पर जो कंडक्टर था अच्छी हाइट वाला 5 10 11 इंच का लंबा चौड़ा उसने पहले तो हमें गलत...
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R
from Bareilly, Uttar Pradesh
Nov 30, 2023
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UPI transaction failed

Address:Bareilly, Uttar Pradesh

I have done payment of 406 from UPI with transaction id T2311301539009269436105.
Amount debited from my account but ticket issue failed die to which buy new ticket from cash.

Request to take action in this mater....
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A
Azaan lathan
Nov 20, 2023
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Lost bag

I was traveling with upsrtc bus from Anand vihar to pakvada on 20 november
I lost my poly bag in the bus...
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P
Priyanshi kesharwani
Nov 10, 2023
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Ticket not booked after required amount debited from account.

Website:upsrtc website

Booked a ticket for tomorrow, 11 November 2023,
Bus- Janrath 2*2
Seat No. 17
Passenger Name- Priyanshi...
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Priyanshi kesharwani
Nov 10, 2023
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Ticket not booked after amount debited from account.

I booked tickets through the upsrtc website, the amount got credited from my bank account but the ticket was not booked....
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A
arju2016
from New Delhi, Delhi
Oct 19, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment deducted but bus ticket not booked

Address:F-97B, Guru Nanak Nagar, Laxmi Nagar, New Delhi, India, 110092

Reg mob no: [protected]
User Name : Arjita Rastogi
Reg email address: arjita.[protected]@gmail.com
Journey Date: 11 Nov, 2023
Timing: 10AM
Name of traveller: Purva Rastogi
Seat No. 17 Janarth
Alternate No. [protected]
Date of Booking: 19 Oct 2023

Dear Sir,

I have booked ticket from upsrtc website by login to my reg mobile no. Payment got deducted but i have...
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S
Sunnysingh5210
Sep 22, 2023
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Forgot to collect change

Address:UPSRTC CIVIL LINES DEPOT

I was traveling from prayagraj civil lines to Handia gave 201 rs ticket was 51 RS only forgot to collect 150rs change for conductor
Bus no UP70 CT7682
Prayagraj civil lines to handia
CVL[protected]
Date[protected]
Civil lines depot...
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S
Sageer11
Sep 17, 2023
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Inquiry

Sir having a query regarding bus service from akbarpur to ayodhya junction
Bus service available or not if yes pls share the morning time table
Mobile no [protected] pls help for 22.09.23 want to journey morning and reached the ayodhya 10:00 am...
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R
Rajatkalra
Sep 1, 2023
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Regarding rude behaviour and wrong stop at night

First is, conductor did not care about passengers as 2 ladies, 1 small child and two of my friends suffered a lot that night. He didn't stop the bus on right stand. Actually bus needs to stop on badarpur border but he compelled us to went down before our destination. At night time, ladies will suffer it's easily understood but he didn't give a damn. He charged correct according to badarpur stop. After that, we all had a few words with him....
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Address:4/305 virat khand, gomti nagar, lucknow

I am 100% visually impaired. Last year in december 2022 I brought a car registered with my own name and as per goverment scheme I should get a facility of Divyangjan zero fastag but the transport deparment of Mahanagar lucknow says that there is no such circular for as such facility for visually impaired person and they do not modify my R.C. I kindly request you to go throgh my matter and resolve it.

Regards : Radhika Joshi...
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Address:Lucknow

Due to very bad handling of bus maintenance water coming in side the ac bus .
Third grade service by upsrtc...
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P
Priyanka@Mehta
from Bareilly, Uttar Pradesh
Jul 7, 2023
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Cancelation refund not received.

Website:upsrtc.com

Hi !

My name is Priyanka Mehta. On 31st of May (2023), I booked a ticket from UPSRTC website from Kaushambi bus station to Bareilly Satellite. On reaching the bus stand on the day of departure, I was asked by the respective bus conductor to cancel my online reservation as the bus trip might get cancel due to less no. of passengers and so, I canceled the trip.

Later on, I received a message from UPSRTC that the...
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S
shashankgogo
from Shahjahanpur, Uttar Pradesh
Jun 29, 2023
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Refund payment not received

Address:HQ, Tehri Kothi, MG MargLucknow - 226 001

I booked a ticked from upsrtc but bus was cancelled.. I haven't recieved the refund yet
name - shashank
ticket number - 000575E2D3
BOOKING[protected]
transaction - BUS_131347_[protected]
from shahjahanpur U.P to kaushambi bus station
date[protected]
time - 23:05
mobile no. [protected]...
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Address:[email protected]

Dear UPSRTC Customer Service,

I am writing to express my deep dissatisfaction and disappointment with the recent experience I had with your company. On 27 June 2023, I booked a bus ticket through your online booking platform for a journey from Kaushambi to Gola Gokarnnath scheduled for 27 June 2023 at 22:45. However, to my utter dismay, I discovered that the bus was canceled without any prior intimation or notification from...
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Sanjeev.gupta
from Bareilly, Uttar Pradesh
Jun 10, 2023
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Bus cancelled but refund not initiated

Address:Tehri Kothi, MG marg, Lucknow, 226001

We booked 2 bus tickets from Kaushambi to Bareilly scheduled for 21/05/23 at 5:01 pm costing for Rs 1276/-
After reaching the bus stand we were informed that the bus was cancelled at the enquiry counter and also confirmed at the toll free number. Therefore we were compelled to take another bus.
Since that day we have sent multiple mails to UPSRTC for processing our refund but still we have not received it. The customer care...
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M
manas nigam
from Mumbai, Maharashtra
Jun 8, 2023
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From last 20 days Refund not received from upsrtc

I have booked one ticket for my mother from bareilly to kanpur in 17th may for the journey of 18th june in janrath worth 613/-, later on upsrtc has cancelled the bus without any prior information and my mother had to take normal bus, enquiry office told us that amount will be refunded in 7-10 days, i have sent lot of mails to upsrtc helpline but they arent reverting, everytime they are telling that they r checking but after 20 dyas nothing...
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