Uti Infrastructure Technology & Services Limited [Utiitsl] — Unethical behavior and lack of knowledge

Address:Mumbai City, Maharashtra
Website:www.utiitsl.com/UTIITSL_SITE

I had applied for a duplicate pan card on 29th february 2016, against coupon code[protected] with the income tax department. However, since all these weeks i am getting the updates that it is still withheld for some duplication issue. Can i please know the exact reason why my pan card is on hold since such a long time?
I was asked to send an annexure a form to utiitsl mumbai, but that form was never acknowledged. When i called, after so many difficulties the utiitsl customer care took the call and asked me to send a mail and then only they will send annexure a. I told them i has already sent a signed and attested annexure a.
I have sent them the mail, but no reply. They have some very unhelping customer care number which is not at all approachable and hardly anyone takes the call.
It is a pan card issue, which is quite serious.
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    UTI Infrastructure Technology & Services Limited [UTIITSL] Phone
    +91 11 2374 1286
    +91 11 2374 1282
    UTI Infrastructure Technology & Services Limited [UTIITSL] Address
    Ground Floor, Jeevan Tara Building, 5 Parliament Street, New Delhi, India - 110001
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