UTIITSL — PAN card not delivered

Please consider this mail as a cry for help! I am very upset with the services o[censored]TI TSL in general. I fail to understand how can you send documents as important as a PAN card with any unrealiable couriers!!!

My PAN card (CMAPM7992P) as per your records was dispatched on 20TH march 2014 but hasn’t reached me till date. All attempts to contact UTI / A1 courier has been in vain. The courier guys’ contact number are always switched off !! I wonder why you don’t send it through more reliable couriers or even Indian postal department??

UTI TSL holds the onus of hassle free and timely delivery of these PAN cards, if the customer has to follow up every day 10 times, without any fruitful outcome – then I have serious doubts on your customer service. I must say – I never had this bad an experience with any service provider in the country. Even the typical government departments we always curse, are far better.
Applicant name-Usha mishra
Application form 49A Sr no.[protected]
coupon no.[protected]
Jurisdiction - ITO WD-6(2), PATNA

Hi, I applied for PAN card a month back and have not received any update yet. A transaction of Rs: 105 took place. The application number: N[protected]. Please look into the matter ASAP.