Uttamvastra.com — Not refunding with delivery charges

Address:Hyderabad, Andhra Pradesh, 500036
Website:www.uttamvasta.com

I have order 1 kurti on uttamvastra, the order number was 175342, with 100 rupess delivery charges, but i got two kurtis same.other order number is 174369.with delivery charges. the mistake is from the uttamvastra..when order for 1 kurti, , delivery 2 kurtis, when call to uttamvastra customer care, they are saying tat delivery charges cannot be refund..the mistake is from company, but why customer should bear the loss.
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Uttam Vastra customer support has been notified about the posted complaint.
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Dear Ameena,

Apologize for facing such kind of issue.


Your request has forward in our Purchase Dept.

We will resolve your query earlier.

Regards,
Uttamvastra Support Team,
Hi,

My order num is 202734, I've placed an order a week back however there is no update on it's status whether it is being processed or not. I've already done the online payment of this order.
I tried calling customer care numbers provided on the site but it says number does not exists.
here are the contact numbers:
(+[protected]
(+[protected]

I did online shopping before as well but never faced this type of issues in the past. not sure why Uttam vastra helpline numbers are not working.

Can anyone please update me the current status of my order?

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