Uttamvastra.com — Refund for poor quality item not yet received

Address:	Surat, Gujarat, 395010
Website:	uttamvastra.com

Order No: 84351
Product received is of very POOR QUALITY. So I requested for refund and return. I completed all necessary procedures for return and refund. On January 2, 2016 got email from Uttamvastra saying:
Your request is forwarded in our Account Dept.
Your request No: UTVA6393
You will get your refund payment within 10-15 working days.
It has been a month and I still have not received my refund.
I think this is a FRAUDULENT online shopping website.
Customer care always keeps giving assurances since 2 months but still NO REFUND.