Uttar Pradesh State Road Transport Corporation [Upsrtc] — Refund of ticket not done for cancelled bus service.

Address:Ghaziabad, Uttar Pradesh, 201010
Website:www.upsrtconline.co.in

I booked a ticket of Janrath Bus Service with UPSRTC online, for travelling from Agra ISBT to Kaushambhi (Noida Depot) on 10th November 2015 @2:30 pm. Upon reaching the bus station(Agra ISBT), I came to know that the bus service was cancelled for the day. I've written several mails to UPSRTC HO (online.[protected]@upsrtc.com) for the refund of the ticket, but not yet received any amount. The only reply I get each time is to wait for the team to verify. I don't know how much time do they need to verify the cancellation of the bus service and give my refund. Its already been over a month as of now. Due to their negative response I'm writing this complaint against UPSRTC. I've attached the E-ticket as well as the chain of mails exchanged. I kindly request you to look into this matter and help me get my refund amount. Thanks.
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Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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Two women took bus from Roorkee bus stop and asked for ticket when the bus reached Haridwar because the conductor didn't go to the back end of the bus. The conductor charged money from Roorkee to Rishikesh but gave the ticket of Haridwar to Rishikesh. But when the women argued about it he misbehaved with the women. I am attaching the picture of the ticket.
The bus was named LUNI DEPOT and the bus number is UP14D17306K
please take the proper action as soon as possible to probe this corruption.
Thank you so much.

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    Uttar Pradesh State Road Transport Corporation [UPSRTC] Phone
    +91 52 2262 2363
    Uttar Pradesh State Road Transport Corporation [UPSRTC] Address
    HQ, Tehri Kothi, MG Marg, Lucknow, Uttar Pradesh, India - 226001
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