V Guard — No hot water coming from the heater

Address:	530045
Website:	www.vguard.com

Hi,

we purchased a solar water heater and since then we were having problems with hot water.After filing several complaints, the technician replaced the heater inside the tank in Feb last year, Since then we did not have any problem until recently when once again we are not getting any hot water.I lodged a complaint online on 27.1.2016 and till now no one has shown up to fix it. when I spoke with one of the representatives, he said that the heater needs to be replaced again and is out of warranty. I couldn't understand the fact that the warranty expired before on year since it is not February yet. We have been facing this kind of issue only during winter months when the internal heater only is being used.I am still waiting for a response from them and hope to get the issue resolved!!!