V-Guard — SLOAR WATER TANK LEAKING

Address:

Vellore, Tamil Nadu

I BOUGHT A 200 LITRES V GUARD SOLAR WATER HEATER ON 24TH MAY 2011.IT IS WORKING NICELY.2 WEEKS BACK THERE IS WATER LEAK IN THE COLD WATER INPUT AREA.I COMPLAINED TO V GUARD ONLINE THE VELLORE V-GUARD SERVICE PERSON CAME AND TOLD THAT THE TANK IS FAULT AND IT SHOULD BE REPLACED SINCE THE TANK WARRANTY IS FOR 3 YEARS AND THE TANK CHARGE IS RS.18000.I BOUGHT IN MAY 2011.TILL THE PROBLEM 2 WEEKS BACK NOBODY FROM V-GUARD CAME OR CALLED ME REGARDING THE PRODUCT.ACTUALLY NOW THEY ARE TELLING BECAUSE OF SALT WATER CALCIUM SCALES ARE FORMED AND TANK IS LEAKING.MR.AROKIASAMY FROM CHENNAI V GUARD CAME AND TOLD THAT DESCALING SHOULD HAVE BEEN DONE EVERY 6 MONTHS.BUT WHY THEY DID NOT DO THE CLEANING.NOW WHY SHOULD I PAY RS.18000 TO BUY A NEW TANK.THEY SHOULD HAVE INFORMED ME WHAT TO DO WHEN THEY INSTALLED WHICH THEY NEVER DID.SO I WANT V-GUARD TO RECTIFY THE TANK LEAK.