[Resolved] Vacations Gateway — Fraud company deducted 34,196 rupees from my acount gave nothing | |
I got a call from this company on 11/07/2015 by this number [protected]. Mr. Kunal Saxena was on the call. He offered me a tour package in Rs. 8549 with samsung tab-4. He told me this package will include accomodation, all meals, sight seeing in 20 kms, for 4 adult person. They will provide a cab to receive and drop us from nearest railway station or airport. I can use this package During one year. I agreed to buy this package.I gave him my debit card details and he deducted Rs.8549/- four times from my acount. I complained him on his personal number which he gave me it is [protected]. He agreed to refund my money in 21 days. I blocked my ATM card immediately. I gave my acount number so he could transfer my money which he deducted three times more. than he offer one more package with i phon -6 in Rs.8549/-. so I agreed to take two packages and asked him to give back money of two extra transactions. 25 days are passed but the company haven't returned my money. They are not sending samsung tab-4 or i-phon 6 according to their promise. I got four booklet before seven days. Each booklet contains one voucher. but as per this voucher my tour package doesn't include meals and transport or any other facilities. It includes accomodation only. . Whenever I called on Kunal's number Different people receive the call. they all tell me to solve my problem. But my problem is not solved till today. Company's customer care no. is useless. Now they are not receiving call easily. Was this information helpful? | |
Complaint marked as Resolved
Vacations Gateway customer support has been notified about the posted complaint. Verified Support Aug 12, 2015 Vacations Gateway Customer Care's response Dear Sir,
Please share your order number on our email id [protected]@vacationsgateway.com.co and we want to inform you that every detail is mention on website when you make the payment.
Vacations gateway offers a referral scheme to his loyal customers. According to our referral program our customer will provide us some references (name and contact numbers of his relative or friend).
Out of them, those who purchase our package we consider them a reference closed by our (Principal) customer.
After that we will provide a referral gift to our principal customer who gave us references and they purchase our packages.
Our referral scheme is:
No. of references closed Referral gift
2 Reebok/ Rocio bag or sunglasses
5 Digital camera
7 Tablet
10 Blackberry mobile phone
Thanks & Regards,
CUSTOMER CARE TEAM
Phone:[protected]/ 6521233
Email: [protected]@vacationsgateway.com.co
Visit us at www.vacationsgateway.co
Verified Support Sep 02, 2015 Vacations Gateway Customer Care's response This is with reference to your booking placed with vacations gateway & please accept our sincere apologies for the inconvenience caused to you.
One package already processed for refund.
This is in regards to your complain we would like to inform you that we do not offer Gift on 01 package. We request you to please share the name and contact number of the member referred by you so that we can share the gift eligibility of yours. Gift is the part of our referral scheme and we offer the same on the referral conversion. We would like to inform you that we have the verification call session to avoid such mis-commitments where the customer has to agree every detail which was committed by the agent at the time of sales. There, if you don't disclose any thing and agree with each and every T&C of the package, then post your consent only the package gets dispatched. Once the package is dispatched, it cannot be cancelled.
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2 Comments | |
Comments
JUST GOT A CALL THAT I WON DELL INSPIRION 15R 5521 LAPTOP
after making research i m sure that they are trapping me please dont fall for such promotions50%
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+91 12 0652 1233
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C-56/5 Mantec Building 1st floor, Sector - 62, Gautam Budh Nagar District, Noida, Uttar Pradesh, India - 201301
Please do lodge your complaint with Noida Police. Only they can help you in getting back your money.