[Resolved] Vacations Gateway — Fraud Promise about gift | |||
I have received a call from Mr. Abhishek Kumar saying that you won the prize of Sony Tablet Z 1. And we have selected only 15 customer for the same. Then he told about Gatway which is for payment thruough internet banking. And also mentioned that all the conversation we are having has recorded. Hense there is not deceiving possible etc. Then he was behind me to take this offer by purchasing gift packet of Rs.7799/=. Then offer another packege alongwith Black Berry Z3. And both money taken by my debit card and told me link which he has sent on email address link .http://www.vacationsgateway.co/Website/Request.aspx?OrderId=SDL00024004&amo...⇄ transaction id SDL00024004 and transaction id SDL00023987. I was receving call from [protected]. When I came to know about fake things I immidiately told Mr. Abhishek Kumar to cancel the same and give my money refund. But there is no response from him or company. Please advise. Was this information helpful? | |||
Complaint marked as Resolved
They offered to give gifts insted of money refund. I denied to do the same. They said you do not have choice and they promised to give gift and they also they have fulfilled. So I am in need of money. And they have came to me for this and I have not gone to them for the gifts. Vacations Gateway customer support has been notified about the posted complaint. Verified Support Nov 05, 2014 Vacations Gateway Customer Care's response Dear Sir ,
Please go through the below mail .
-------- Forwarded message[protected]
From: S G Wale <[protected]@baif.org.in>
Date: Thu, Oct 9, 2014 at 6:20 AM
Subject: RE: Referral gift
To: CUSTOMER SERVICE Desk <[protected]@vacationsgateway.com.co>
Dear Rahul
I accept the offer with the anticipation that I will be comfortable while utilizing your holiday package without any trouble where we want to visit thru this. This is because I read on internet about somebodys’ Simla trip was trouble some for this package.
Regards
wale
From: CUSTOMER SERVICE Desk [mailto:[protected]@vacationsgateway.com.co]
Sent: Wednesday, October 08, 2014 12:42 PM
To: S G Wale
Subject: Referral gift
Dear Mr Suhash,
Greetings of the day .
Please accept our sincere apologies for the inconvenience caused to you.
As discussed with you i am dispatching a bag ,Sun glass and wrist watch at your address as a good will gesture , Though it is not in our referral scheme . you have accepted that you will avail our package of Rupees 7799*2 /- and will not asked for refund after getting gift pack .
Please acknowledge this mail & let us know if any additional information required.
Assuring you of the best possible services always and looking forward to serve you.
Thanks and Regards,
Customer care team
Vacations gateway
[protected]
Mail : [protected]@vacationsgateway.com.co
Description: Image removed by sender.
Verified Support Nov 05, 2014 Vacations Gateway Customer Care's response Dear Sir ,
Please go through the below mail .
-------- Forwarded message[protected]
From: S G Wale <[protected]@baif.org.in>
Date: Thu, Oct 9, 2014 at 6:20 AM
Subject: RE: Referral gift
To: CUSTOMER SERVICE Desk <[protected]@vacationsgateway.com.co>
Dear Rahul
I accept the offer with the anticipation that I will be comfortable while utilizing your holiday package without any trouble where we want to visit thru this. This is because I read on internet about somebodys’ Simla trip was trouble some for this package.
Regards
wale
From: CUSTOMER SERVICE Desk [mailto:[protected]@vacationsgateway.com.co]
Sent: Wednesday, October 08, 2014 12:42 PM
To: S G Wale
Subject: Referral gift
Dear Mr Suhash,
Greetings of the day .
Please accept our sincere apologies for the inconvenience caused to you.
As discussed with you i am dispatching a bag ,Sun glass and wrist watch at your address as a good will gesture , Though it is not in our referral scheme . you have accepted that you will avail our package of Rupees 7799*2 /- and will not asked for refund after getting gift pack .
Please acknowledge this mail & let us know if any additional information required.
Assuring you of the best possible services always and looking forward to serve you.
Thanks and Regards,
Customer care team
Vacations gateway
[protected]
Mail : [protected]@vacationsgateway.com.co
Description: Image removed by sender.
Verified Support Nov 05, 2014 Vacations Gateway Customer Care's response Dear Sir ,
Please go through the below mail .
-------- Forwarded message[protected]
From: S G Wale <[protected]@baif.org.in>
Date: Thu, Oct 9, 2014 at 6:20 AM
Subject: RE: Referral gift
To: CUSTOMER SERVICE Desk <[protected]@vacationsgateway.com.co>
Dear Rahul
I accept the offer with the anticipation that I will be comfortable while utilizing your holiday package without any trouble where we want to visit thru this. This is because I read on internet about somebodys’ Simla trip was trouble some for this package.
Regards
wale
From: CUSTOMER SERVICE Desk [mailto:[protected]@vacationsgateway.com.co]
Sent: Wednesday, October 08, 2014 12:42 PM
To: S G Wale
Subject: Referral gift
Dear Mr Suhash,
Greetings of the day .
Please accept our sincere apologies for the inconvenience caused to you.
As discussed with you i am dispatching a bag ,Sun glass and wrist watch at your address as a good will gesture , Though it is not in our referral scheme . you have accepted that you will avail our package of Rupees 7799*2 /- and will not asked for refund after getting gift pack .
Please acknowledge this mail & let us know if any additional information required.
Assuring you of the best possible services always and looking forward to serve you.
Thanks and Regards,
Customer care team
Vacations gateway
[protected]
Mail : [protected]@vacationsgateway.com.co
Description: Image removed by sender.
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 4 Comments | |||
Comments
As per your sales team after buying the vacation gateway voucher they will give free gift sony experia Z2 but still I am not received when I contact to the mobile number I will get the answer it is already couriered and you will get another 7 working days like that but still I am not received. Now their mobiles and land line switch off condition. Name:Anil Sagar Mobile number : [protected] Land line number : [protected]
Reply
Mr. Wagle, you have been defrauded by Vacations Gateway ! It is a total fraud firm . I have also been duped by them last year and now they are not even picking my calls made to their customer care Numbers for confirmation of my booking request to atleat recover the basic facility.
They will not even provide the basic vacation booking, let alone the promised gift of tablet, laptop or whatever.
I have made a police complaint against them and suggest you to do like wise so that others do not fall the victms as we did.
Sharad
They will not even provide the basic vacation booking, let alone the promised gift of tablet, laptop or whatever.
I have made a police complaint against them and suggest you to do like wise so that others do not fall the victms as we did.
Sharad
Write a mail to Vacations Gateway on their official mail id ([protected]@vacationsgateway.com.co) and ask them for refund.
They have mentioned about their refund policy in point 17. at below link on their website.
http://www.vacationsgateway.co/Website/termandcondition.aspx
Also do daily follow up of this refund request on their official phone numbers only listed on their website (+[protected],
+[protected]. Don't discuss on any other phone numbers. All other numbers including (sell person's personal numbers) are fraud, just used to cheat customers. They say that all other numbers are recording line, but total fraud. If possible do record all the conversation happened with them. This will be useful for legal actions in case they denied to refund or in case of delay of refund.
Looks like company tries to make money by deducting 8.5%, 15% or 20% from the total amount of pkg after refund also..
Some customer don't ask for refund after getting cheated and leave it since amount is not very high, so company earns total pkg amount.
Company makes customer to avail low class hotels, in this way also it makes money.
Be cautious for future. Just don, t take so much tension because of some bad people in the world. God knows everything and nobody can cheat god.
Take care.
They have mentioned about their refund policy in point 17. at below link on their website.
http://www.vacationsgateway.co/Website/termandcondition.aspx
Also do daily follow up of this refund request on their official phone numbers only listed on their website (+[protected],
+[protected]. Don't discuss on any other phone numbers. All other numbers including (sell person's personal numbers) are fraud, just used to cheat customers. They say that all other numbers are recording line, but total fraud. If possible do record all the conversation happened with them. This will be useful for legal actions in case they denied to refund or in case of delay of refund.
Looks like company tries to make money by deducting 8.5%, 15% or 20% from the total amount of pkg after refund also..
Some customer don't ask for refund after getting cheated and leave it since amount is not very high, so company earns total pkg amount.
Company makes customer to avail low class hotels, in this way also it makes money.
Be cautious for future. Just don, t take so much tension because of some bad people in the world. God knows everything and nobody can cheat god.
Take care.
Write a mail to Vacations Gateway on their official mail id ([protected]@vacationsgateway.com.co) and ask them for refund.
They have mentioned about their refund policy in point 17. at below link on their website.
http://www.vacationsgateway.co/Website/termandcondition.aspx
Also do daily follow up of this refund request on their official phone numbers only listed on their website (+[protected],
+[protected]. Don't discuss on any other phone numbers. All other numbers including (sell person's personal numbers) are fraud, just used to cheat customers. They say that all other numbers are recording line, but total fraud. If possible do record all the conversation happened with them. This will be useful for legal actions in case they denied to refund or in case of delay of refund.
Looks like company tries to make money by deducting 8.5%, 15% or 20% from the total amount of pkg after refund also..
Some customer don't ask for refund after getting cheated and leave it since amount is not very high, so company earns total pkg amount.
Company makes customer to avail low class hotels, in this way also it makes money.
Be cautious for future. Just don, t take so much tension because of some bad people in the world. God knows everything and nobody can cheat god.
Take care.
They have mentioned about their refund policy in point 17. at below link on their website.
http://www.vacationsgateway.co/Website/termandcondition.aspx
Also do daily follow up of this refund request on their official phone numbers only listed on their website (+[protected],
+[protected]. Don't discuss on any other phone numbers. All other numbers including (sell person's personal numbers) are fraud, just used to cheat customers. They say that all other numbers are recording line, but total fraud. If possible do record all the conversation happened with them. This will be useful for legal actions in case they denied to refund or in case of delay of refund.
Looks like company tries to make money by deducting 8.5%, 15% or 20% from the total amount of pkg after refund also..
Some customer don't ask for refund after getting cheated and leave it since amount is not very high, so company earns total pkg amount.
Company makes customer to avail low class hotels, in this way also it makes money.
Be cautious for future. Just don, t take so much tension because of some bad people in the world. God knows everything and nobody can cheat god.
Take care.
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